Privacy Policy

Last Updated: 20/05/2026

1. Who we are

Cyber Creative Digital Solutions (“we”, “us”, or “our”) is a digital agency based in Harare, Zimbabwe. For privacy matters, you can contact us at: admin@cybercreative.co.zw

2. Information We Collect
We may collect the following information when you use our website or services:

    • Contact Information: Your name, email address, phone number, and company name (when you fill out a contact form).

    • Project Information: Details about the website, design, or hosting services you request from us.

    • Usage Data: Your IP address, browser type, and pages visited (collected automatically via cookies to help us improve our site).

3.  How We Collect Data

    • Directly from you: When you fill in forms on our website or email us.

    • Automatically: Through cookies and analytics tools on our website (see Section 8).

4. How We Use Your Information
Under Zimbabwean law, we only process data when we have a valid reason . These include:

    • To provide services: To build your website, set up your email, or register your domain.

    • To communicate: To respond to inquiries, send quotes, and provide customer support.

    • Legitimate interests: To improve our website, prevent fraud, and keep our services secure.

    • Legal obligations: To comply with a court order or law enforcement request.

5. Third-Party Hosting & Data Storage
We do not own or operate our own physical servers. We utilize reputable third-party hosting providers to store website files and data.

    • International Transfers: Some of these providers may store data on servers located outside of Zimbabwe (e.g., South Africa, Europe, or the USA). By using our services, you acknowledge and agree to this transfer. We ensure that these providers have adequate security measures in place to protect your data .

    • Hosting Liability: As a “hosting provider” under Zimbabwe’s CDPA, if we are ordered by a court to remove illegal content from a client’s website, we are legally required to do so promptly. We are not held liable for illegal content stored by our clients, provided we remove it upon receiving a valid court order .

6. Data Sharing & Disclosure
We do not sell your personal information. We may share data with:

    • Service Providers: Companies that help us run our business (e.g., hosting companies, domain registrars, email providers).

    • Legal Authorities: If required by law (e.g., POTRAZ, Zimbabwe Republic Police) or to protect our legal rights .

7. Data Security
We take security seriously. While no internet transmission is 100% secure, we implement measures to protect your data from unauthorized access, including using secure passwords, regular updates, and SSL encryption (the “padlock” in your browser) on our website.

8. Cookies

Our website uses cookies (small text files) to improve your experience. You can choose to disable cookies in your browser settings, but this may affect how the website functions.

9. Your Rights (Under Zimbabwe’s CDPA)
Under the Cyber and Data Protection Act [Chapter 12:07], you have the right to :

    • Access: Ask us what data we hold about you.

    • Rectification: Correct inaccurate data.

    • Erasure: Ask us to delete your data (where legally possible).

    • Objection: Object to us using your data for direct marketing.

    • Lodging a complaint: If you believe your rights have been infringed, you may complain to the Data Protection Authority (POTRAZ) .

To exercise these rights, email us at admin@cybercreative.co.zw .

10. Changes to This Policy
We may update this policy occasionally. The “Last Updated” date at the top will change. Please review it periodically.

11. Comments

 When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

12. Media

 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

13. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.